BT Leadership Development

Call Centre Sales Managers learn new skills to motivate their teams at BT Business Sales

Sales Managers desperately need training and support that is relevant, practical and easy for them to adapt to their fast-paced working environment.   One of the key challenges for BT Sales Managers was freeing up more time to motivate their Advisors.  Hitting targets being the norm; it was always extremely difficult to take a step back and find time to prepare and the run regular ‘meaningful’ team meetings and 1-2-1 sessions.

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